FAQ
What Are The Payment Methods?
Credit or Debit Card: Payment through Paypal (Master Card, Visa and American Express) fill out the information directly in the online store. Deposit or Bank Transfer: You can make a deposit or transfer at Santander or Oxxo. Pay Pal: Use the Pay Pal platform to pay with linked credit or debit cards (Visa, Master Card and American Express), it is not mandatory to have a registered account.
Can I buy outside the USA?
Sure! We ship internationally, no problem.
Can anyone else see the information I provide to Pekelash?
We respect your privacy. The information you provide will not be given to any third party without your explicit consent.
What do I do if I have trouble making my purchase online?
We can help you if you contact us by chat or email pekelash@gmail.com Hours of operation: Monday to Friday from 9:00 am to 5:00 pm
How can I find out about discounts and promotions?
Subscribe to our community and receive by email the latest promotions, product news and trends. You'll be among the first to know.
Is it safe to buy online from the website?
Yes, absolutely! At Pekelash we guarantee the secure transmission of your personal information over the internet. We do not store any credit card information nor do we share your personal information with third parties.
Are the shipments secure?
Absolutely! Once the payment has been made and confirmed, when your purchase leaves our warehouse you will receive an email with your tracking number with which you can track the order from the moment it leaves our offices until it arrives in your hands. If you don't receive it, please send an email to pekelash@gmail.com
Can't find the answer you're looking for?
Go to our email submission form and Contact us directly.
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. If an item may be considered defective, please email :pekelash@gmai.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 15 days from the day of purchase. If the product is defective by Pekelash, you will be eligible for a replacement of the same item.
